Free To Air

Refund Policy

-----

// Right of withdrawal

You have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of your order.

The easiest way to exercise your right of withdrawal is to simply fill in the withdrawal form and return the item with the form to FREE TO AIR. You can download the withdrawal form at https://freetoair.be/pages/withdrawal-form.
Let us also know about your decision to withdraw from your order at return@freetoair.be before returning the item.

--

// Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days following the return of your item at FREE TO AIR.

--

// Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@freetoair.be.

--

// Exchanges

If you realize, after delivery, that the size of the item you ordered doesn’t fit, you can return it to FREE TO AIR by filling in the exchange form. You can download the exchange form at https://freetoair.be/pages/exchange-form.
Let us also know that you wish to exchange your item at return@freetoair.be before returning the item.
Exchanges only apply for the same item in a different size.
All exchanges dependent on existing stock.

--

// Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging or protected to at least the same extent as the initial delivery.
Stickers with obvious signs of use will not be refunded.

--

// Shipping

All returns for a refund or an exchange must be sent to the following address: FREE TO AIR, Rue de la Cure 7a, 1430 Rebecq, Belgium.

Returns will be made at your own risk and at your own expense. You are responsible for proving that the item has been returned, and to return the item by a registered carrier of your choice.
We strongly suggest that you use a trackable shipping service to return the item to FREE TO AIR.

Delivery times of exchanged items can vary depending on where you live and/or on product availability.

In all situations mentioned above, FREE TO AIR reserves the right to refuse the return or exchange of an item which has been worn, used or is incomplete, damaged, washed or dirty.

-----